Refund & Return Policy
At Black Strapless Mini Dress, we are committed to making sure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 14-day return window from the date of delivery.
Eligibility for Returns
To be eligible for a return, the item must:
- Be unused, unworn, and in its original condition
- Have all original tags attached
- Be returned in the original packaging
Proof of purchase, such as an order confirmation or receipt, is required for processing your return.
To initiate a return, please contact us at contact@blackstraplessminidress.com.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If your item is damaged, defective, or if you received the wrong product, please contact us right away. We will address the issue by offering a return, exchange, or refund.
Non-Returnable Items
For hygiene and safety reasons, certain items are non-returnable, including:
- Items that have been worn, altered, or damaged after delivery
- Sale items and gift cards
If you are unsure whether an item qualifies for return, please feel free to contact us for clarification.
Exchanges
If you need a different size, color, or style, we recommend returning the original item and placing a new order for the replacement once your return has been processed.
Refund Process
Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note that your bank or payment provider may require additional time to process the refund.
If 15 business days have passed since your refund was approved and you have not received it, please contact us at contact@blackstraplessminidress.com for further assistance.
For any questions or additional support, feel free to reach out to us at contact@blackstraplessminidress.com.
